Refund policy
Last updated 7 September 2026
14 days, no questions asked. If Save This Lead is not what you needed, email support@savethislead.com within 14 days of a charge and we refund it in full. You do not have to justify it.
How to ask
Email support@savethislead.com from the address on the account. Tell us which charge. That is the whole process — there is no form and no retention call.
What happens
- We confirm within 2 working days.
- The refund is issued to the original payment method within 5–10 working days, depending on your bank.
- Your workspace drops to the free plan. Your data stays. Export it whenever you like.
Beyond 14 days
Monthly plans are not refunded after 14 days, but you can cancel at any time and you keep access until the end of the period you have paid for. There is no notice period and no cancellation fee.
Annual plans: within 14 days, full refund. After that, email us — if you have barely used it, we would rather refund a fair share than keep money from someone who is not getting value. That is a judgement, not an entitlement, and we will explain our reasoning either way.
Things we will refund outside the window
- A charge you did not expect — a renewal you meant to cancel, or a duplicate. Tell us and we will sort it out.
- An extended outage that stopped you using what you paid for.
- A feature we removed that you were paying for.
Things we will not refund
- Charges more than 12 months old.
- Accounts suspended for breaching the terms.
- Dissatisfaction with the accuracy of an automated classification, which the terms are explicit about. The free plan exists so you can judge that before paying.
Chargebacks
Please email us before raising one with your bank. A chargeback costs us a fee and takes months to resolve; an email takes two days and reaches the same outcome.